Returns

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

Returns And Exchanges

  • Store Credit or Exchanges are available if the item(s) are returned within 14 days from the date order was purchased.
  • Sale Items, Bathing Suits, Accessories, Bodysuits + White items are all FINAL SALE. No exceptions.
How do I return?
  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

 

What items are returnable?

  • You can return your items within 14 days of receipt of your shipment.
  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging
  • Free gifts or promotional items are not returnable!
Are there any charges for return?
  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping
The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • At this time, we do not accept returns for refunds.
  • Store Credit is available if the item(s) are returned within 7 days from the date order was purchased.
How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my Store Credit?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the return request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.

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