Return Policy

This is not the page to submit a return. This states the Return Policies of PLG.

What is your return and exchange policy?

We do not accept returns for refunds. However, we do allow returns for store credit within two weeks from the date the items were purchased. *ALL* items must be in original condition and with tags attached to be accepted. Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Clearance/Sale items are final sale, no exceptions. Bodysuits/Bathing Suit, Accessories, and white items are ALL final sale.

I haven't received my store credit yet?

If you have not received store credit for your return within (7) days of returning the package, please email support@popularlonelygirl.com so we can get that taken care of for you.

I washed my item and now it's damaged!

We recommend following the washing instructions on the label attached inside the item. Once an item has been worn or washed, we will no longer accept your claim or return. Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions.

My package has been lost/stolen . What should I do?

Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as USPS or UPS is a shipping service that you agree to allow us to send for you. Once we send the package, the liability is between you and USPS or UPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS or UPS to file a claim.

When will my order be shipped?

We try our best to ship same day if orders are placed by 5:00pm EST Monday-Friday. If orders are placed after 5:00pm EST or on the weekend, please allow 2-3 days. If you are local in Orlando, you can email support@popularlonelygirl.com to set up an appointment to come to our studio to pick up your items.

How can I be notified when items are restocked?

If something you want to buy is Out Of Stock in your size, there is a button to click "Notify Me". Click that 'ish and enter your email. As soon as it's back in stock, you will be notified to purchase.

How can I get in touch with Customer Sevice?

support@popularlonelygirl.com | Please allow 1-2 business days for a response due to high volume.
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