To start the return process for your order, please enter your email address or phone number and the order number below.

Return Policy 

  • Store Credit is available if the item(s) are returned within 14 from the date order was delivered.
  • Sale Items, Bathing Suits, Accessories, Bodysuits + White items are all FINAL SALE. No exceptions.

 

How do I return?

  • Enter your order number and email address in the above box on this page
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines 

Are there any charges for return?

  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

Can the items be exchanged?

  • You can recieve Store Credit once the items have been approved for a return. Please email us hi@popularlonelygirl.com

 

How do I ship back the items?

  • For instructions on how to ship the returned products, refer to the email received after placing the return request.

 

How soon will I get my Store Credit?

  • Once your returned item is received and inspected, you will be notified via an email. 
  • You will also be informed about the approval or rejection of your refund request. 
  • If approved, the return request will be processed within 5 - 7 working days after approval.

 

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Discounted/Sale items
  • White Clothing
  • Swimsuit
  • Jewelry
  • Shoes

 

The item I received is damaged!

  • We have a process called Quality Check. Which means that we check every item, by hand inspection, before shipping. We are not responsible for any damages once the customer recieves the items.

 

Can the items be exchanged?

  • You can recieve Store Credit once the items have been approved for a return. Please email us hi@popularlonelygirl.com

 

How do I ship back the items?

  • For instructions on how to ship the returned products, refer to the email received after placing the return request.

 

How soon will I get my Store Credit?

  • Once your returned item is received and inspected, you will be notified via an email. 
  • You will also be informed about the approval or rejection of your refund request. 
  • If approved, the return request will be processed within 5 - 7 working days after approval.
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